Microsoft Surface Pro Repair in Dubai
Cracked screen, a battery not charging, or a Surface Pro that will not turn on? Microsoft Surface Pro repair in Dubai from AED 210 - free diagnostic, same-day service, and a 3-month warranty on every job.
How it works
Book Your Visit
Call 04 421 1494 to schedule an appointment or walk in to our JLT store. Cannot visit? We offer free pickup and delivery across Dubai.
Free Diagnostic
We run a full diagnostic on your Surface Pro to identify every issue - screen, battery, charging port, or motherboard damage - and give you an upfront repair quote.
Expert Repair
Our certified technicians repair your Microsoft Surface Pro using genuine parts. Screen replacements, battery swaps, motherboard fixes - all done with precision and care.
Pay Your Way
Collect your Surface Pro in-store or we deliver it to you. Pay by cash, card, bank transfer, Tabby, or Tamara - whatever works for you.
Got a problem with your Microsoft Surface Pro? We will fix it today!
The Surface Pro is a sealed 2-in-1, and that design is exactly why it fails the way it does. The faults we see most in Dubai are cracked PixelSense glass from desk-height drops, batteries that swell until they push against the display, Surface Connect pins worn loose by daily plugging and unplugging, and cooling systems choked with the fine dust that shamal season drives into every vent. Almost all of it is repairable, and replacing the device is rarely the cheaper answer.
We cover the full range of Microsoft Surface repair in one workshop: display and digitizer replacement, battery replacement, Surface Pro charging port repair, Surface Pro motherboard repair at component level, Type Cover and keyboard connector work, thermal servicing, Surface Pro SSD upgrade, and Surface Pro data recovery when a board is past saving. Liquid damage goes straight to the ultrasonic bath - the sooner it reaches the bench, the more of the board survives.
My Celcare JLT has run a Surface Pro repair service out of JLT since 2012. Because we keep the common display, battery and port assemblies in stock, most jobs finish the same day instead of waiting on a parts order. Every device starts with a free Surface Pro diagnostic and a fixed quote before anything is opened. Call 04 421 1494, or use free pickup and delivery anywhere in Dubai - the workshop is at Gold Crest Executive Tower, Office 906, Cluster C, Jumeirah Lakes Towers, two minutes from DMCC Metro Station.
Common Surface Pro Problems We Fix
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Cracked Screen or Broken Display - A drop usually breaks the glass and the digitizer as one bonded unit, so both are replaced together. Our Surface Pro screen replacement fits a complete PixelSense module and recalibrates touch and Surface Pen pressure before the device goes back.
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Surface Pro Won't Turn On - No light, no sound, nothing on the display. Nine times out of ten this is a dead battery, a failed charging circuit, or a power-management IC - not a dead machine. The free diagnostic tells you which, before you spend anything.
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Black Screen but the Fan Spins - If you hear the fan and the device is warm, it is running - the panel or the display connector is the fault. A Surface Pro black screen with a live board is one of the cheaper repairs on this page.
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Stuck in a Boot Loop - The Surface logo appears, the screen goes dark, and it starts again. A boot loop is usually a corrupted UEFI, a failing SSD, or a battery that cannot hold voltage under load. We separate the three before recommending anything.
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Battery Not Charging - Plugged in and stuck at the same percentage? Either the cell has passed its cycle life or the charging path is broken. We test both, and Surface Pro battery replacement is same-day - a swollen cell will crack the screen from the inside if it is left.
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Charging Port Damage - Surface Connect pins flatten, and USB-C ports pull loose from the board. Surface Pro charging port repair means cleaning and re-seating where the port survives, and a board-level replacement where it does not.
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Overheating and Loud Fan - Dubai dust packs the heatsink fins solid, then thermal paste dries out and the processor throttles. Full strip, ultrasonic clean of the cooling assembly, and fresh paste brings temperatures and fan noise back down.
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Touch Not Working - Dead zones, ghost taps, or no response at all. If the digitizer layer has separated or a flex cable has torn, touch fails while the picture stays perfect - we replace the layer without wiping your data.
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Keyboard Not Working - Type Cover not detected, or keys dropping out mid-sentence. Surface Pro keyboard repair covers the Connect pins on the tablet, the flex cable in the cover, and the pairing faults that look like hardware but are not.
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Water or Liquid Damage - Coffee, pool water, rain through a bag. Do not try to charge it. Surface Pro liquid damage repair is a full teardown, an ultrasonic board clean, and corrosion removal - and it works far better in the first 24 hours than the first week.
Surface Pro Repair Prices in Dubai
Microsoft Surface Pro repair in Dubai starts from AED 210. The two services people ask about most have fixed per-model pricing - screen replacement runs AED 1,050 to AED 2,400 and battery replacement AED 420 to AED 990, depending on the generation. Diagnostics are free, the quote is fixed before we open the device, and every price includes parts, labour and a 3-month warranty.
| Service | What it involves | Price |
|---|---|---|
| Surface Pro diagnostics | Full hardware and software check, written fault report, fixed quote | Free |
| Screen / display replacement | Complete PixelSense module, touch and Surface Pen recalibration | AED 1,050 - 2,400 |
| Battery replacement | Genuine lithium-polymer cell, new adhesive, capacity verification | AED 420 - 990 |
| Charging port repair | Surface Connect or USB-C port cleaned, re-seated, or replaced | Request quote |
| Motherboard repair | Component-level diagnosis, IC replacement, micro-soldering | Request quote |
| Liquid damage treatment | Full teardown, ultrasonic board clean, corrosion removal | Request quote |
| Keyboard / Type Cover repair | Connect pins, keyboard flex cable, Type Cover pairing faults | Request quote |
| SSD upgrade | Higher-capacity drive fitted, Windows and data migrated across | Request quote |
| Data recovery | Files retrieved from a Surface Pro that no longer boots | Request quote |
Board-level and liquid damage jobs are quoted after the free diagnostic because the cost depends on what the inspection finds - we do not quote those blind. Prices and model coverage last reviewed 4 August 2026.
Which Surface Pro Do You Have?
Flip the kickstand out and read the four-digit model number printed underneath - it identifies the generation far more reliably than the year you bought it, and two different Surface Pros can share a number. We service every generation below, from the Surface Pro 3 to the current 12-inch model.
| Generation | Model No. | Display |
|---|---|---|
| Surface Pro (12-inch, 2025) | - | 12-inch PixelSense, 90 Hz |
| Surface Pro 11th Edition | 2076 | 13-inch PixelSense Flow, LCD or OLED |
| Surface Pro 10 for Business | - | 13-inch PixelSense Flow, 2880 x 1920 |
| Surface Pro 9 | 1996 / 2038 | 13-inch PixelSense Flow, 120 Hz |
| Surface Pro 8 | 1983 | 13-inch PixelSense Flow, 120 Hz |
| Surface Pro X | 1876 | 13-inch PixelSense, 2880 x 1920 |
| Surface Pro 7+ | 1960 | 12.3-inch PixelSense, 2736 x 1824 |
| Surface Pro 7 | 1866 | 12.3-inch PixelSense, 2736 x 1824 |
| Surface Pro 6 | 1796 | 12.3-inch PixelSense, 2736 x 1824 |
| Surface Pro 5 (2017) | 1796 | 12.3-inch PixelSense, 2736 x 1824 |
| Surface Pro 4 | 1724 | 12.3-inch PixelSense, 2736 x 1824 |
| Surface Pro 3 | 1631 | 12-inch PixelSense, 2160 x 1440 |
The Surface Pro X, the 11th Edition and the 2025 12-inch model run on Arm processors rather than Intel. That changes the diagnostic path for software and boot faults, but the physical repairs - display, battery, ports - are the same job.
Dubai's Microsoft Surface repair specialist
A Surface Pro is not a laptop with a removable back. The display is heat-bonded to the chassis, the battery is glued in, and the connectors are Microsoft's own - which is why a wrong-tool disassembly usually ends with a cracked panel and a bigger bill. Opening one properly means controlled heat, the right picks, and knowing where the antenna cables run before you lift. That is the difference between a workshop that repairs Surface and one that turns it away.
Every device follows the same five steps: free diagnostic and written fault report, fixed quote before anything is opened, repair with the part fitted from our own stock, full function test covering touch, pen, cameras, Wi-Fi and charging, then a 3-month warranty on parts and labour. Nothing is opened until you have agreed the price, and nothing leaves the bench untested.
We have handled Microsoft Surface repair from JLT since 2012, across every generation from the Surface Pro 3 to the Surface Pro 11th Edition and the 2025 12-inch model. Visit us at Gold Crest Executive Tower, Office 906, Cluster C, Jumeirah Lakes Towers, or call 04 421 1494 for free pickup and delivery anywhere in Dubai.
Why choose My Celcare JLT?
Surface Pro Repair Specialists
Our technicians are trained in Microsoft Surface Pro repair, including motherboard diagnostics, IC replacement, and micro-soldering. We fix issues other repair shops in Dubai turn away.
3-Month Warranty on Every Repair
Every Surface Pro repair is backed by a warranty covering parts and labour. If the same issue returns within the warranty period, we fix it again at no extra cost.
Transparent Pricing - No Hidden Fees
You get a clear quote before any work begins. The price we quote is the price you pay. No surprise charges, no upselling, and a free diagnostic on every device.
Free Pickup and Delivery Across Dubai
Cannot visit our workshop? We collect your Surface Pro from your home or office and deliver it back after repair - completely free anywhere in Dubai.
Genuine OEM Parts Only
We use original-quality components for every Surface Pro repair. Genuine parts ensure proper fit, reliable performance, and full compatibility with Windows updates.
Same-Day Service Since 2012
With over 13 years of experience and thousands of satisfied customers, we complete most Surface Pro repairs the same day. Walk in to our JLT office next to DMCC Metro or call 04 421 1494.
Other Repair Services
What Our Customers Say
"My Celcare JLT was very reactive, professional and efficient. They answered almost immediately to my first enquiry. They made the appropriate checking to confirm the issue with the screen of my laptop and propose the solution."
"I had an issue with my laptop, but the main and biggest problem was that the model of my laptop is ancient and it is almost impossible to find spare parts. But guys did it! And did it quickly, so I had my working laptop back the same day!!!"
"Excellent. I have used them 6 times now. First time they diagnosed the issue immediately and fixed it within 10 minutes for a really great price."
Frequently Asked Questions
Microsoft Surface Pro repair in Dubai starts from AED 210. Screen replacement runs AED 1,050 to AED 2,400 and battery replacement AED 420 to AED 990, depending on your generation. Board-level and liquid damage work is quoted after the free diagnostic, because the price depends on what the inspection finds.
Most Surface Pro repairs take 1 to 3 hours. Screen replacements and battery swaps are usually finished the same day because we hold the parts in stock. Board-level and liquid damage repairs take longer - typically 2 to 3 days - since the board is cleaned, dried and retested in stages. You can wait at our JLT office or use free pickup and delivery across Dubai.
Usually, yes. A Surface Pro that will not turn on is most often a dead battery, a broken charging path, or a failed power-management IC rather than a failed mainboard. A black screen while the fan still spins points at the display or its connector, and a boot loop points at the SSD, the firmware, or a battery that cannot hold voltage. The free diagnostic tells you which one before you commit to anything.
Yes. Surface Pro liquid damage repair means a full teardown, an ultrasonic clean of the board, and corrosion removal. Do not try to charge or switch on a wet device - that is what turns a cleanable board into a dead one. Results are far better within the first 24 hours than after a week, so bring it in as soon as you can.
Every generation from the Surface Pro 3 through to the Surface Pro 11th Edition and the 2025 12-inch Surface Pro, including the Surface Pro X and the Surface Pro 10 for Business. Check the four-digit model number under the kickstand and match it to the table on this page.
No. Screen, battery, port and keyboard repairs do not touch the drive, and your files stay where they are. We still recommend a backup before any repair as basic insurance. If the device no longer boots at all, Surface Pro data recovery is a separate service - we can pull your files off the drive before deciding what to do with the hardware.
On the models where the drive is removable, yes. From the Surface Pro 7+ onwards the SSD sits behind a hatch under the kickstand and a Surface Pro SSD upgrade is straightforward - we fit the larger drive and migrate Windows and your data across. On earlier models the drive is soldered, so the practical upgrade there is external storage rather than a swap.
Yes. We use original-quality replacement parts for every Microsoft Surface Pro repair - displays, batteries, ports and board components - which is what keeps fit, brightness, touch response and Windows update compatibility correct. Every repair carries a 3-month warranty on parts and labour.
Cracked screens and broken displays, battery drain and batteries not charging, charging port faults, touch not working, keyboard and Type Cover connector failures, overheating, boot loops, black screens, motherboard faults, liquid damage, SSD upgrades, data recovery, and Windows software problems. If it is a Surface Pro fault, it is on our bench regularly.
My Celcare JLT is at Gold Crest Executive Tower, Office 906, Cluster C, Jumeirah Lakes Towers, two minutes from DMCC Metro Station. We are open Monday to Saturday, 9am to 8pm, and we offer free pickup and delivery anywhere in Dubai if you cannot get to JLT.
