The smart phones receive software updates regularly when the software is upgraded by the company. The software updates are sent to all registered phones through server. When the user accepts to update the software, the phone goes into a restore and recovery mode. The iPhone 6s also receives software updates if a new iOS is launched or other updates are made to current iOS. In the restore and recovery mode, the LCD would show iTunes icon and phone would become non functional. Sometimes, an iPhone 6s would be unable to come out of restore mode due to several probable reasons including software and hardware issues and need immediate assistance of professionals like MyCelCare because a phone becomes non functional in this situation. MyCelCare has software and hardware experts who are trained in dealing with all kinds of problems.