The ear piece is on the receiver side used to listen to the voice of the sender. A damaged ear piece means one way communication. The business does not allow a one way communication so the problem of damaged ear phone must be checked as soon as possible. That is why no need to search any other service provider. We are here at 04 4211494 for you only to serve you with the best of our technical and free pick & drop services. We are located at JLT Dubai, the centre of the UAE so you can visit us too or have a live chat. We promise to solve the problem with in same working day of order placement. You can also email us at firstname.lastname@example.org or have a live chat with us.